Custom Commission Shipping Policy
Last updated: 10/03/2026
1. Creation & Production Timeline
Commission Lead Time: Custom artwork typically takes 2 Weeks to complete, depending on the complexity of the piece and current queue size.
Final Approval: Once your artwork is complete, you will receive a digital preview for final approval.
Processing & Packaging: After you approve the final piece, please allow 2–4 business days for secure, specialized packaging before it is handed off to the shipping carrier. We use high-quality, professional packing materials to ensure your art arrives safely.
2. Domestic Shipping Rates & Estimates
We ship all artwork fully insured with tracking. Shipping rates are calculated at checkout based on the dimensions, weight, and destination of the final package.
Standard Insured Shipping: 3–7 business days. Cost: $10
Expedited Insured Shipping: 2–3 business days. Cost: $20
Note: A signature may be required upon delivery for high-value original artwork to ensure it is not left unattended on a doorstep.
3. International Shipping
We are currently not shipping worldwide. This will hopefully change in the future.
4. Shipping Confirmation & Tracking
As soon as your artwork is with the courier, you will receive a shipping confirmation email containing a tracking number and a link to follow its journey. Please allow 24 hours for the tracking link to activate.
5. Damaged or Lost Artwork
We take extreme care in packaging your custom art, but accidents can happen during transit. All of our shipments are fully insured.
If your art arrives damaged: You must contact us within 48 hours of delivery at hghello@hoodie-goodies.com. Please include your order number, detailed clear photos of the damaged artwork, and clear photos of the interior and exterior packaging. Do not throw away the packaging, as the shipping carrier will require it to process the insurance claim. We will work with you immediately to arrange a repair, replacement commission, or refund.
Lost Packages: If your package is lost in transit, please notify us so we can open a tracer with the carrier.
6. Returns & Cancellations on Custom Commissions
Because your artwork is custom-made to your specific requirements, all sales are final once production begins. Deposits or payments for custom commissions are non-refundable.
Contact Us
If you have any questions about the timeline of your commission or shipping details, please contact us at hghello@hoodie-goodies.com.
Return & Exchange Policy
Thank you for supporting handmade art! Because each piece is individually crafted using genuine, ethically sourced snake shed, no two items are exactly alike. To protect the unique nature of our creations, we observe the following guidelines:
All Sales Are Final: Due to the custom, handmade nature of our curiosity jars, jewelry, and resin accessories, we do not accept general returns or exchanges for change of mind.
Custom Orders & Commissions: All custom pieces—including memorial art or items made using a shed provided from your own pet snake—require a 100% non-refundable payment upfront. Once design options are finalized and crafting begins, custom orders cannot be cancelled, refunded, or exchanged.
Damaged or Broken Items: We want you to love your new familiar! If your item breaks or is damaged within 30 days of purchase through normal wear and tear, we will happily repair or replace it for you free of charge. (For custom items made with your own pet's shed, we will coordinate a repair or use any leftover shed we have on file).
Earring Hygiene: For health and safety reasons, earrings cannot be returned or exchanged under any circumstances once they have left our shop space.
Resin Care Reminder: Please remember that handmade resin can soften if left in extreme heat (like a hot car) or yellow if exposed to prolonged direct sunlight. Damage caused by improper care is not eligible for a replacement.
Live Events & Expos (In-Person Payments)
When visiting our booth at expos and craft fairs, we accept the following payment options for a fast and secure checkout:
Cash: Exact change is always appreciated, but we can break standard bills.
Credit & Debit Cards (Tap-to-Pay): We accept all major credit and debit cards (Visa, Mastercard, American Express, and Discover). You can insert your card or use Tap-to-Pay via contactless cards, Apple Pay, and Google Pay.
Venmo & Zelle: For direct peer-to-peer mobile payments, you can scan the official Hoodie Goodies QR codes displayed clearly at our checkout counter.
Note: For mobile payments (Venmo/Zelle), transactions must be fully cleared and confirmed on our device before any items can leave the booth.
🛡️ Payment Security & Verification
Sales Tax: Applicable state and local sales tax will be calculated and added to your total at checkout, in accordance with event and regional regulations.
Receipts: Digital receipts are available upon request for all card and mobile transactions and can be sent instantly to your phone via text or email.
Chargebacks & Disputes: Fraudulent chargebacks or payment reversals will be contested using our recorded booth transaction receipts and our signed intake forms.
